Kenya Power has detailed steps for customers to reverse or reallocate funds after buying electricity tokens by mistake. The guidance follows a social media query from a customer who used rent money for tokens. The utility confirmed official channels exist for such cases.
Kenya Power responded after a customer posted online asking to reverse a token purchase made with rent money. The company stated that customers can reallocate or reverse recent transactions under certain conditions. To proceed, customers must download the Prepaid Reallocation Form from the Kenya Power website. They then submit the completed form by email with a scanned national identification card and the transaction message. The utility noted that mistaken purchases often occur via mobile money platforms. It continues to advise customers to verify details before confirming payments and to contact official channels for assistance.
