SOS Alarm

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Busy SOS Alarm call center in Sweden overwhelmed by unnecessary New Year's Eve 112 calls amid midnight fireworks.
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Busy night ahead for emergency line 112 on New Year's Eve

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New Year's Eve will be particularly busy for SOS Alarm, with a sharp rise in calls to the emergency line 112. The number of alarms doubles just before midnight and triples in parts of the country at the stroke of twelve. About one third of the calls are deemed unnecessary, potentially delaying aid for those who truly need it.

Region Dalarna is dissatisfied with the alarm chain for its ambulance helicopter, which is frequently dispatched on missions that are rejected or aborted. Region councilor Sebastian Karlberg (S) calls it poor use of resources. Despite criteria to reduce false alarms after ten years of operation, cooperation with SOS Alarm remains unsatisfactory.

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