Carhartt Work In Progress is hiring a coffee manager for its shop in Kings Cross, London. The role involves leading a barista team and ensuring high standards in coffee service and customer engagement. The position emphasizes creating a welcoming community atmosphere aligned with the brand's workwear heritage.
Carhartt Work In Progress, part of the family-owned WIP Trading AG, began as a licensee and European distributor of the US workwear brand Carhartt in the early 1990s. The company has since developed its own collections inspired by workwear originals, evolving alongside its customers and culture.
The coffee manager position at the Carhartt WIP Coffee Shop in Kings Cross reports to the store manager. Responsibilities include maintaining specialty coffee excellence, fostering a welcoming environment, and building customer relationships to encourage repeat visits. The role requires recruiting and training baristas passionate about coffee and hospitality, managing daily operations such as opening and closing, and handling rotas based on footfall.
Additional duties cover stock control, waste management, upholding the shop's aesthetic in line with brand values, supporting events and collaborations, and monitoring sales and operational key performance indicators. The manager must address customer feedback, ensure compliance with food safety and hygiene standards, and keep equipment and the bar area clean and efficient.
Candidates should be natural leaders with management experience, skilled in motivating teams for exceptional service. A passion for specialty coffee, including espresso preparation and milk texturing, is essential, along with knowledge of sales performance and operational efficiency. Strong communication skills and alignment with the Carhartt WIP brand are also required.
The job is based in London, United Kingdom.