Service Delivery
Gauteng Premier Panyaza Lesufi has pledged to address complaints from Ratanda residents about electricity failures, crime and service delivery shortcomings.
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Limpopo Premier Dr Phophi Ramathuba has urged accelerated service delivery during Freedom Day celebrations in Malamulele. Residents there voiced ongoing concerns over water shortages, poor roads, and lack of housing and clinics. Ramathuba pledged visible changes and praised President Cyril Ramaphosa's leadership.
President Cyril Ramaphosa declared 2026 a year of decisive action to fix South Africa's struggling municipalities, as the ANC seeks to halt its declining voter support ahead of local elections. Delivering the party's January 8 statement at a half-empty stadium in North West, he emphasised reconnecting with communities and implementing a 10-point plan. The address highlighted persistent issues like poor service delivery and corruption that have eroded public trust.
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The City of Johannesburg's Office of the Ombudsman achieves strong performance metrics despite severe understaffing and overwhelming complaints from residents. Billing disputes and service failures dominate cases, pushing the office beyond capacity. While it resolves many issues for free, delays and unresolved matters erode public trust.