Service Delivery

Nelson Mandela Bay is facing a severe water crisis marked by critically low reservoir levels and ongoing outages affecting dozens of suburbs.

26 Mwezi wa tano, 2026 Imeripotiwa na AI

A few spaza shops were looted overnight in Botshabelo as a shutdown over service delivery and governance failures continues in Mangaung. The National Service Delivery Forum says it stopped some further attempts.

The City of Johannesburg's Office of the Ombudsman achieves strong performance metrics despite severe understaffing and overwhelming complaints from residents. Billing disputes and service failures dominate cases, pushing the office beyond capacity. While it resolves many issues for free, delays and unresolved matters erode public trust.