Kenya Power

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The Kenya Power and Lighting Company has warned that leaving appliances in standby mode can add up to 10 per cent to monthly electricity bills. The company described the issue as phantom or vampire power and urged households to unplug devices fully.

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Kenya Power has detailed steps for customers to reverse or reallocate funds after buying electricity tokens by mistake. The guidance follows a social media query from a customer who used rent money for tokens. The utility confirmed official channels exist for such cases.

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