Emcali in Cali has implemented changes to its payment agreements, making them more flexible for users with public service debts. The measures include full elimination of late fees and reduced interest rates for lower strata. The goal is to ease economic burdens and ensure service continuity.
Emcali, the public services company in Cali, announced modifications to its payment agreements to simplify debt normalization. These updates, stemming from a partial amendment to Resolution No. GG-100000116 dated March 19, 2025, apply to both residential and commercial users.
The new plans provide longer terms and installments tailored to each user's financial capacity. Emcali's management eliminated 100% of late fees and lowered interest rates for strata 1, 2, and 3. "The objective is to alleviate the economic burden on households and ensure continuous access to public services," the company stated.
To qualify, applicants must present their original citizenship ID. Non-owners need a copy of the property owner's document, must sign a promissory note, and pay an initial installment. Requests are handled at Emcali service centers, where debts are assessed and customized plans are offered.
This initiative aims to mitigate the effects of arrears and prevent service suspensions, aiding thousands of Cali residents with outstanding debts.
