Shopping Complaints

Profeco resolves over 92% of Buen Fin complaints by fourth day

Mexico's Federal Consumer Protection Agency (Profeco) has resolved over 92 percent of 181 complaints filed during Buen Fin 2025 by the fourth day. More than half of the grievances involve non-compliance with offers, price alterations, and refusal to deliver purchased products. The agency is intensifying efforts in regions with the highest complaint volumes.

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