Kenyatta National Hospital (KNH) launched a new digital platform on March 17 to transition to a paperless system, set to go live on March 20. The Afya Apex HMIS/ERP system aims to streamline operations amid patient complaints over service delays.
Kenyatta National Hospital (KNH) has begun its transition to a fully paperless system with the rollout of a digital platform to streamline operations. The system, known as Afya Apex HMIS/ERP, is expected to go live on March 20, marking a major milestone under the government's Taifa Care Initiative to modernise healthcare delivery. KNH officials held a launch event on Tuesday, March 17, demonstrating how the system will improve hospital services. Acting Chief Executive Officer Richard Lesiyampae said it will reduce waiting times, boost efficiency, enhance department coordination, and speed up emergency responses and referrals. > The journey of a patient at Kenyatta National Hospital will become seamless, will become impeccable, will become fast and will become efficient to a point whereby we're going to save lives on time. > Similarly, it's also going to help us in terms of a referral system. Kenyatta National Hospital is a specialised referral facility, not only for Kenya but for the whole region and therefore we'll be capable to get information about our patients from wherever they are coming from. Once fully implemented, the platform will integrate key departments including Accident and Emergency (A&E), triage, patient registration, radiology, laboratory, and pharmacy. It will eliminate paperwork, improve efficiency, accuracy, and patient experience, while reducing delays and minimising manual record errors for faster decision-making. To support the transition, the hospital received 1,286 tablets equipped with power banks and a 10-year free internet package for uninterrupted connectivity. Staff training on the system has also begun. This rollout comes amid patient uproar over service delays, technical failures in the Social Health Authority (SHA), and congestion, with cancer patients previously waiting over three days for treatment due to system issues.