Sumitomo Mitsui Trust is considering up to ¥380 billion in digital investments. The bank also plans to spend ¥30 billion on operational optimization and reposition around 900 employees into client-facing roles.
The bank has not yet disclosed specifics of the digital investments but the moves appear aimed at improving efficiency and customer service. The ¥30 billion for operational optimization is slated for internal process reviews. Repositioning around 900 employees is intended to strengthen direct client-facing roles.
