Wang Fuk Court residents report online meeting registration issues

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Multiple residents of Hong Kong’s Wang Fuk Court have reported problems registering for an online owners’ meeting hosted by Hop On Management, which says it has enhanced cybersecurity.

Wang Fuk Court is a fire-ravaged estate in Hong Kong. One resident received an SMS from Hop On Management on Sunday stating that registration for the May 20 owners’ update session had not been completed, even though a confirmation text had arrived on Friday.

The message read: “You have not completed the registration procedures for the Wang Fuk Court’s owners update session. Therefore, we cannot confirm the attendance arrangement.” The company directed the resident to re-register via its website before 11:59pm on Sunday.

Another resident had received confirmation on Friday that the household would receive the virtual meeting password by Sunday and could log in on May 20 from 10am. Two other residents reported similar technical glitches.

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Hong Kong's Deputy Chief Secretary Warner Cheuk Wing-hing defended on Saturday the three-hour limit for residents of the fire-ravaged Wang Fuk Court to retrieve belongings, saying it prevents overcrowding, unfairness and delays. Each household can register up to four people, but only one at a time in severely damaged flats for safety. He noted that four people over three hours provide 12 hours total to pack.

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