Huduma Kenya
Huduma Kenya has announced plans to fast-track the rollout of its Customer Service Excellence Standard across public institutions to enhance efficiency and accountability. Chief Executive Officer Ben Kai Chilumo stated that the standard will transform interactions between citizens and government services.
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Huduma Kenya has clarified that smart driving licence processing takes 4 to 8 weeks at a cost of KSh3,050. This responds to a public query but contrasts NTSA's prior statement of about five days. Motorists have complained of delays since January 2026.