Pertamina's fuel station services continue to receive praise from the public for being fast, friendly, and comfortable. Consumers choose these stations as their top priority in various regions. This effort is part of Pertamina Patra Niaga's commitment to providing the best experience for users.
Pertamina's SPBU services have received positive appreciation from the public, with consumers rating them as increasingly fast, friendly, and comfortable, making them the top choice for drivers in various regions.
Hendri, a private car driver in Jakarta, expressed his satisfaction. “I often refuel at Pertamina SPBU because the staff are always prompt and polite. Additionally, the facilities are complete, from clean toilets to comfortable rest areas,” he said.
Desi, a user of Pertamina Dex, agreed. “I prefer Pertamina fuel because the vehicle's performance feels better and more fuel-efficient. Payments are also practical, just tap using MyPertamina without leaving the car,” she stated.
This service improvement is part of Pertamina Patra Niaga's commitment through the Serv-Q (Service Quality) program, which ensures prime service standards from area cleanliness, staff friendliness, to reliable digital payment systems.
Roberth M.V. Dumatubun, Acting Corporate Secretary of Pertamina Patra Niaga, explained, “Pertamina Patra Niaga continues to strive to maintain public trust by providing easy, fast, and safe services. We want every consumer to feel comfortable and satisfied every time they visit a Pertamina SPBU.”
Pertamina SPBU provides high-quality fuels like Pertamax Series and Dex Series, along with supporting facilities including Bright Store, clean prayer rooms, rest areas, radiator water refill, and tire inflation services. These innovations make SPBU not just a refueling spot, but a second home comfortable for drivers.
Pertamina Patra Niaga hopes its SPBU will continue to be travel partners for Indonesians, comfortable in service, superior in quality, and warm in togetherness.