E-commerce

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Coupang founder Bom Kim delivers in-person apology for data breach at earnings call, with record sales charts in background.
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Coupang founder issues first in-person apology over data breach amid record sales

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U.S.-listed e-commerce giant Coupang Inc. reported record annual sales for 2025 despite a massive data breach that hurt fourth-quarter results. Founder and Chairman Bom Kim issued his first in-person apology to customers during Friday's earnings call. This follows a written apology in late December.

Chile's National Consumer Service has summoned Panini Chile S.A. following complaints about pre-sale delivery delays and poor customer service for the Mundial 2026 album. The action follows reports from buyers who did not receive orders on time.

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The RealReal introduced MyCloset today, an AI-powered feature that lets users manage their clothing inventory like an investment portfolio. The tool provides real-time data on item values, popularity trends, and optimal selling times. It aims to keep customers engaged within the company's resale platform.

Negotiators from the European Parliament and EU member states agreed in Brussels on a new processing fee for every product ordered online and imported into the EU. The fee is set to apply from November 1 and cover costs for handling small packages.

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PDD Holdings, the operator of Pinduoduo and Temu, reported an 11% drop in quarterly profit to 24.5 billion yuan on Wednesday, despite higher sales, as it shifts toward greater reinvestment. Full-year net profit fell 12% to 99.3 billion yuan, while revenue rose 10% to 431.8 billion yuan.

Government data shows that outbound online sales by South Korean businesses reached a record 3.02 trillion won in 2025, marking the third consecutive year of growth. This represents a 16.4 percent increase from the previous year. Sales rose notably in the United States and China, but fell in ASEAN countries.

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Brazilian authorities have dismantled a money-laundering operation linked to China and the powerful PCC crime syndicate, involving US$190 million in illicit funds. The scheme used a Chinese e-commerce platform to sell consumer electronics while concealing revenues and laundering drug proceeds. Prosecutors allege the network evaded taxes and funneled money through fake companies.

 

 

 

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