Bancolombia bank reported service outages starting from the early morning of Monday, February 23, 2026, due to technical adjustments that did not go as planned. The entity assured that it was not a security incident and that customers' resources and information are protected. They prioritized essential operations while working on stabilization.
The failures in Bancolombia's services began after a scheduled maintenance in the early morning of Sunday, February 22, 2026, which identified issues in IBM components supporting its operations. The financial entity reported that its technical teams, along with IBM specialists, are working to restore the affected digital channels and some physical ones. In a statement at 7:30 p.m. on Monday, Bancolombia indicated that stabilization was ongoing and that channels would remain restricted while adjustments progressed.
The disruption did not expose users' personal or financial information, nor did it affect their economic resources, as the bank emphasized. 'Your money and your information are safe,' they stated in messages to customers. They prioritized essential functions such as payments with debit and credit cards in stores, withdrawals at ATMs and corresponsales, and transfers between Bancolombia accounts. In the Mi Bancolombia app, transfers to inscribed accounts are allowed up to $30 million and to non-inscribed up to $3 million, plus balance and movement inquiries, including pockets.
In physical branches, users can make withdrawals from savings and current accounts, check payments, deposits in cash or check, interest payments, and CDT cancellations. Bancolombia issued apologies for the inconveniences, acknowledging that 'the solution is taking longer than expected.' They announced they would evaluate the impact on each customer and, if appropriate, apply automatic compensations in the coming days. As of the Monday updates' closure, operations had not fully normalized, although similar incidents occurred in 2025 but for shorter durations.