Bancolombia announced the unification of risk management tools into one section of its Mi Bancolombia app. The move lets users manage account and card security immediately.
The Grupo Cibest entity said more than 9 million users can access the functions from Settings and selecting Security. Available options include reporting suspicious movements, temporarily turning off cards, blocking everything or a specific product, managing PINs and fingerprint or Face ID, plus educational content on fraud.
Bancolombia explained that block everything provides instant protection in cases of theft or cellphone loss. The report movements function also guides users to fraud reporting hotlines, including Bre-B transfers.
The company noted it will soon add real-time preventive messages during phone calls to warn about requests for confidential data. This alert will require prior user authorization and will not interrupt app navigation.
