Indosat Ooredoo Hutchison has introduced an AI-based feature to detect and block risky spam and scam calls, messages, and links. This comes amid rampant online scams in Indonesia causing losses up to Rp9.1 trillion. Deputy Minister of Communication and Digital Nezar Patria supports the effort as part of a cybercrime industry costing the country Rp8.4 trillion.
Jakarta, February 6, 2026 – According to the State of Scams in Indonesia 2025 report by the Global Anti-Scam Alliance, nearly two-thirds of Indonesians have faced online scam attempts, with over one-third becoming victims in the last 12 months, averaging 2.2 times per victim. The Indonesia Anti-Scam Centre recorded complaints from November 22, 2024, to January 14, 2026, with losses of Rp9.1 trillion, while telecom data shows losses up to Rp8.4 trillion from spam and scams.
Indosat Ooredoo Hutchison (IOH) responded by launching an AI-based protection feature via the Wisely AI platform in partnership with Tanla. It detects threats like OTP fraud, phishing, and fake lotteries through SMS and voice calls, which spike during holidays, online shopping seasons, and social aid payouts.
"We are providing more proactive and adaptive protection. Our network's AI technology helps filter cyber threats before they impact customers," said Indosat CEO Vikram Sinha.
Since its launch six months ago, over 2.5 million customers have activated it, detecting 124,000 scam numbers and blocking 2 billion attempts. IM3 users get SATSPAM; Tri users get TRI AI with color codes. Features include auto SMS blocking, VoIP detection, risk notifications, and summaries in the myIM3 and bima+ apps.
Deputy Minister Nezar Patria called spam and scams a cybercrime industry. "I think spam and scams have evolved into a cybercrime industry," he said. He praised Indosat and urged collaboration, including biometric SIM registration to prevent perpetrators from switching cards. "That's one of the steps we're taking. It's also to provide security for all digital network users in Indonesia," he emphasized.
These efforts highlight the need for all stakeholders to combat increasingly diverse digital threats.
