A viral video showed a Biotren guard in Greater Concepción preventing a mother from boarding with a bicycle, a Christmas gift from her son, sparking outrage on social media. EFE Sur backed the worker, stating the passenger violated rules by trying to enter with an oversized bundle. The incident happened on December 20 but went viral on the 26th.
On December 20, a passenger tried to enter the Biotren station in Greater Concepción with a bundle exceeding the service's size limits. According to EFE Sur, the woman couldn't pass the main turnstile and used another, breaching restrictions on large items. This triggered the company's security protocols.
The guard repeatedly asked the passenger to leave voluntarily, but upon refusal, proceeded with expulsion and called Carabineros. EFE Sur issued a statement supporting the worker, noting bicycles are only allowed on Sundays. The ban aims to ensure safety and order in the service.
The incident video went viral on the morning of December 26, stirring controversy on social media due to outrage over the mother and son's situation. EFE Sur reiterated that these rules apply to all users and stressed the need to follow them to prevent risks. No further details emerged on Carabineros' involvement or the passenger's outcome.
