Oromia enhances service delivery, increasing citizen satisfaction

Oromia region's chief administrator Awelu Abdi stated that service delivery has improved through ongoing works. This includes establishing new kebele structures and urban one-stop service centers, enhancing citizen satisfaction. Efforts to maintain peace have also been highlighted.

During a session of the Chefe Oromia council in Addis Ababa, chief administrator Awelu Abdi responded to questions from council members, stating that the regional government has achieved tangible results in improving service delivery at every level.

Particularly, to bring services closer to communities, new kebele administrations have been established, with effective work underway. Over 7,000 kebeles have been organized, and 54,000 administrators and professionals have been assigned. In urban areas, one-stop service centers use technology to provide multiple services at a single location, increasing citizen satisfaction.

Previously, five such centers served more than 400,000 residents. To date, satisfaction among citizens in both urban and rural areas continues to grow through these services.

Additionally, initiatives for sustainable peace in the region have been implemented. Former rebels have accepted peace alternatives, leading many to return to peaceful lives. The government is appealing through persuasion to armed groups on the path of destruction to join peace. The public has urged the continuation of the dialogue to protect local peace.

Finance Bureau head Tolosa Gedefa confirmed that development projects are monitored to ensure they stay on time and within budget. Basic infrastructure developments are designed to promote fairness and public participation.

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