Waste collection services in Cali continue without interruptions, according to the District Administration. Residents can verify their service provider on the Emcali bill or via the Bella chatbot. The use of authorized operators is emphasized to avoid penalties.
The provision of waste collection services in Cali remains normal, as confirmed by the District Administration's Special Administrative Unit for Public Services. Despite adjustments related to Emsirva, the regulatory legal framework stays the same, ensuring collection across all sectors under a free competition model.
Interested companies must register with the Superintendencia de Servicios Públicos Domiciliarios and comply with applicable regulations. To assist citizens, the Cali Mayor's Office provided a practical guide to identify the authorized operator, promoting awareness of rights and duties in service use.
The simplest way to know the responsible company is to check the Emcali public services bill, where the operator's name appears in the waste section. Additionally, the digital channel Bella, an AI chatbot accessible via WhatsApp at +57 321 755 9607, allows queries on the company, operating hours, and official authorization.
Delivering waste to unauthorized companies or outside established hours incurs fines under article 111 of the National Code of Security and Citizen Coexistence. Users have the right to select their provider as long as they follow the legal procedure, without disrupting service continuity.
Companies may adjust schedules or frequencies with technical justifications and prior community notification. Tariffs are regulated by the Comisión de Regulación de Agua Potable y Saneamiento Básico, through resolution 720 of 2015 for urban areas and 853 of 2018 for rural ones, ensuring a unified and transparent calculation method.
The District Administration emphasizes that the service operates normally throughout the city and that its care is a shared responsibility among operators, entities, and citizens.