The Communications Regulatory Commission set maximum caps on reconnection charges for telecom services that will take effect on July 17.
Mobile phone users will pay a maximum of 285 pesos for reconnection. For fixed services such as internet and television the cap will be 1,232 pesos for large operators and 10,269 pesos for smaller ones.
CRC executive director Felipe Augusto Díaz Suaza said the charge will reflect only the real and efficient cost of service restoration. The measure excludes debt collection or portfolio recovery expenses.
The current average for mobile service is around 6,800 pesos and some fixed-service users pay more than 39,000 pesos. Companies will have a maximum of three business days to restore service once pending bills are paid.
The regulation does not remove the obligation to pay debts or require companies to charge for reconnection.
