Santander's mobile app experienced failures on January 30, 2026, preventing users from accessing their accounts during the busy quincena payday period. The bank reported intermittency and confirmed their technical team is investigating the issue. Frustrated customers voiced complaints on social media over the inability to access their funds.
On Friday, January 30, 2026, Santander's mobile app in Mexico suffered outages affecting thousands of users right on quincena payday, when many receive payments and conduct transactions. The issues began after 1:00 PM, blocking account logins, transfers, and balance checks.
Santander México issued a statement on social media acknowledging the app's intermittency. “We regret the inconveniences caused,” the bank stated, without providing an estimated time for full restoration. Their technical team is already reviewing the incident, per the notice.
The disruption sparked frustration among customers, who shared their experiences on platforms like Twitter. One user wrote: “How long will it take? I've been trying all morning and into the afternoon to log in.” Another commented: “Today I have to pay debts and the Santander app isn't working.” A third reported: “I've been trying for over 2 hours. The problem also occurs on Santander Web.”
Such failures highlight the growing reliance on digital banking in Mexico, particularly during critical times like quincena, when quick access to funds is vital for everyday payments and financial obligations.
