The presale for tickets to the friendly match between Mexico and Portugal, scheduled for March 28, 2026, at Estadio Banorte, was suspended on December 10 due to technical issues on the Fanki platform. The Federal Consumer Protection Agency (Profeco) intervened, demanding clear information from the company. New dates were announced for the exclusive presale for Banorte cardholders.
On December 10, 2025, the presale for tickets to the friendly match between Mexico and Portugal, which will inaugurate the renovated Estadio Banorte (formerly Azteca) ahead of the 2026 World Cup, faced multiple failures. Scheduled to start at 9:00 AM, Fanki's platform reported server crashes 15 minutes prior, displaying errors 503 (overload from high traffic) and 504 (timeout). Users reported a fake virtual queue that, upon reaching the turn, redirected to the main page without loading, causing confusion and accusations of simulation.
Around 12:30 PM, complaints emerged on social media about this 'fake queue,' and at 1:00 PM, Profeco posted on X: “We urge the ticketing company @Fankisports to provide precise information to fans trying to purchase a ticket for the Mexico vs. Portugal soccer match, as they have the right to accurate, timely, and truthful data.” The agency invited Fanki to report anomalies and seek joint solutions.
After five hours of uncertainty, Fanki suspended the presale citing 'unusual incoming traffic activity' and security protocols. “In line with security, stability, and user protection protocols, we made the preventive decision not to open sales today and safeguard the platform,” they explained. The new presale for Banorte credit and debit cardholders (excluding basic, corporate, and prepaid cards) starts December 11 at 9:00 AM and ends December 12 at 11:59 PM, or earlier if sold out. General sales begin December 13 for all banks, with a limit of four tickets per person via fanki.com.mx or the app.
Prices range from 500 pesos in upper zones (Alto Lateral UF, Norte UF, Sur UF) to 9,000 in Premium A Chairman’s Club. Fanki warned about fake sites to prevent fraud, recommending only official channels: fanki.com.mx, Instagram @fanki_mx, and X @fankisports. The match, at 7:00 PM in Mexico City, will serve as preparation for the Mexican national team under Javier Aguirre and an operational test for the stadium before Mexico vs. South Africa in the World Cup.