Bancolombia announced it will open all its offices on Saturday, February 28, to support users following the week's complications. Schedules vary by region, with Bogotá service from 9:00 a.m. to 1:00 p.m. and the rest of the country from 8:30 a.m. to 12:00 p.m. The move addresses infrastructure damage from the previous Sunday.
Bancolombia, one of Colombia's leading banks, announced that all its physical offices will operate normally on Saturday, February 28. The decision aims to support customers after the technical failures experienced during the week, which raised concerns especially near payday.
The issues stemmed from infrastructure damage on the previous Sunday. The entity has issued several statements noting that services have been restored progressively, prioritizing transactions with credit and debit cards, as well as transfers between Bancolombia accounts.
Juan Carlos Mora, president of Bancolombia, called for public calm. In his statement, he emphasized that user data was not exposed and their resources remained unaffected. He also noted that support has maintained services once restored.
The company expects the payday period to proceed normally. However, due to the impact on customer trust, efforts have increased to provide efficient services during the end of the month, when transactions typically rise.
This special opening directly addresses user concerns from the recent disruptions, enabling in-person service on a non-working day.
