Banco Itaú sent an extrajudicial notification to the Metrópoles portal on Wednesday, July 1, 2026, contesting projections about the number of clients affected by improper charges over 14 years.
In the notification, Itaú stated that the projections of R$ 16 billion to R$ 33 billion result from arithmetic simulations with presumed numbers. The bank cited 31,024 complaints registered with consumer protection agencies nationwide.
Itaú also launched the Factópoles site with official positions on the reports. The Metrópoles portal responded that it had fulfilled its journalistic duty and requested documents to prove the bank's claims.
Metrópoles offered to conduct an audit paid by the portal to verify the current accounts and credit card invoices of clients. The bank denied having recognized guilt when signing a Termo de Ajustamento de Conduta with the Ministério Público de Minas Gerais.