Santiago's Court of Appeals rejected Claro Chile's appeal and upheld the 24th Civil Court's ruling from November 2025 favoring Wom's claim of unfair competition practices. The court ordered an immediate halt to actions such as impersonating Wom executives and misusing client data. The decision aims to safeguard market loyalty and prevent ongoing harm to competition.
Santiago's Court of Appeals on Thursday upheld the 24th Civil Court's November 15, 2025, ruling that accepted telecom firm Wom's lawsuit against Claro Chile for unfair competition.
The initial ruling found Claro guilty of serious willful acts, including impersonating Wom executives, providing false information, and using the plaintiff's client commercial records. It ordered an immediate cessation of these practices harmful to free competition.
The appeals court emphasized that Law 20.169 protects competitors and consumers from unfair competition acts, restoring economic public order. It denied the appeal's suspensive effect, stating it would pause the cessation order and allow illicit practices to continue, leading to irreversible client diversion harm.
Wom's 2023 complaint to the 24th Civil Court of Santiago accused Claro of unfair practices aimed at diverting clients through tricks, impersonation, and defamation to erode trust in Wom.
