More than 20,000 victims of fake online vehicle insurance fraud

An investigation by Seguro Canguro uncovers a gang selling fake vehicle policies via WhatsApp for over three years. Fasecolda reports more than 20,000 drivers deceived, including 4,081 fake Soat cases in 2024 alone. The scam uses precise vehicle details and demands payments through unauthorized bank transfers.

Seguro Canguro, a Colombian insurance promoter, released a report drawing on evidence gathered from 2024 to 2026. It includes screenshots, forged policies, victim testimonies, and complaints forwarded to insurers such as HDI, Seguros Bolívar, and AXA Colpatria. The firm alerted Fasecolda, stressing the scheme's systematic nature rather than isolated incidents. Scammers acquire drivers' precise details, including name, license plate, vehicle brand, insurer, and policy expiration date. They reach out via WhatsApp just before renewal, proposing fakes with 15% discounts for 'good behavior' or no claims. They send mimicking quotes, policies, and endorsements, demanding payments via bank transfer, QR code, or personal accounts. Seguro Canguro notes legitimate insurers collect payments only through their portals or authorized platforms. The fraud began prominently with Soat in 2022-2023 amid shortages and shifted in 2024 to higher-value all-risk policies, with victims paying up to $3 million. Fasecolda states the true tally may exceed 20,000 cases, as many go unreported. Verification is advised via Runt for Soat and Fasecolda for all-risk coverage. Questions persist on sourcing contact data, likely from leaked databases. Reports show a geographic link to Medellín, with calls, voice notes, and bank accounts tied there.

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IT expert Supangat warns of Lebaran digital scams via WhatsApp and SMS in a press conference illustration.
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