The Delhi government is set to begin trials for a WhatsApp-based governance system next month. This initiative will allow residents to obtain documents such as birth and caste certificates, along with AI chatbot assistance and real-time updates, without visiting offices. Officials aim to integrate nearly 50 services in the first phase to simplify access and reduce paperwork.
The Delhi government will launch trials of its WhatsApp-based governance system next month, offering residents documents such as birth and caste certificates. The platform will include AI chatbot assistance and real-time updates, eliminating the need for office visits.
According to officials, nearly 50 services will be integrated in the first phase, with the goal of simplifying access, reducing paperwork, and providing round-the-clock digital public services across the city. This step aims to make digital services more accessible for Delhi's residents.
The initiative was announced in a report published on February 16, 2026, with keywords mentioning Rekha Gupta, likely associated with the project. It represents an effort to strengthen digital governance in Delhi by transforming traditional processes.