The Frisby restaurant chain has activated its internal welfare protocols following the viral spread of a video showing a worker's discontent at its Ibagué outlet. The company stressed that it strictly adheres to labor legislation and is providing support to the affected team. The incident happened recently, and Frisby prioritizes protection and respect across its value chain.
A video circulating on social media has drawn public attention by depicting a worker's discontent at a Frisby outlet in Ibagué, prompting the company to respond promptly. According to the organization, its operations strictly comply with current labor legislation and national government guidelines, emphasizing protocols aimed at ensuring the protection, respect, and dignity of everyone in its value chain.
Frisby's Human Management and Welfare team immediately activated workplace safety and health measures. On January 24, 2026, the company reported providing accompaniment and care to both the involved worker and the rest of the staff at that sales point. Frisby highlights the availability of formal active listening channels to resolve labor conflicts promptly, preventing effects on the work environment for employees and suppliers.
The company underscores that its management is based on transparency and conscious dialogue, key principles for strengthening labor relations and contributing to society as a BIC corporation. This approach aims to ensure a healthy work environment and address situations responsibly.
