Felicia shocked after denied return at Boozt
Felicia Andersson, 28, was surprised when she couldn't return clothes bought from Boozt. According to the company's policy, the right of return does not apply to items discounted by more than 50 percent. The case highlights challenges with consumer rights in online shopping.
Felicia Andersson from Sweden purchased several clothing items online from Boozt in December. She based her purchase on the company's 30-day return policy, but when she tried to return the items in January, she was denied. The reason was that the clothes were part of a sale with over 50 percent discount, which according to Boozt's terms excludes returns.
"I was completely shocked. I thought the return right applied to all purchases," Felicia tells Expressen. She contacted customer service, which referred to the policy on the website. Boozt states in its general terms that returns are not accepted for sale items with discounts over 50 percent, a rule aimed at protecting against abuse of sales.
The case occurred during a time when many consumers shop online, especially during the holiday season. According to Sweden's Consumer Agency, all companies have a duty to clearly inform about deviating return rules, but Boozt claims the information is available on their site. Felicia feels misled and is considering complaining further to the National Board for Consumer Complaints (ARN).
The background to Boozt's policy is that sales often involve lower margins, and returns can lead to losses. However, similar complaints have occurred before, according to consumer organizations. Experts note that Swedish consumers have strong rights, but online retailers can set their own rules as long as they are clearly communicated. Felicia urges others to read the fine print carefully when buying on sale.