The RSPCA has issued a warning that artificial intelligence tools cannot replace professional veterinary advice for pets and horses. New survey data shows growing use of chatbots among owners seeking health guidance.
The RSPCA’s Animal Kindness Index, based on nearly 7,000 respondents, found that 10% of pet owners now routinely consult AI for animal care. The most common uses include symptom checking at 62%, behaviour advice at 49%, and dietary tips at 30%.
RSPCA assistant director Gemma Hope described the trend as a potential “inadvertent ticking time bomb” for animal welfare. She noted that AI cannot perform physical examinations or track rapid changes in an animal’s condition.
Veterinary experts echoed the concerns. Lucy Grieve of the British Equine Veterinary Association stated that AI may provide general information but cannot substitute for clinical assessment. Rory Cowlam, a small animal vet, stressed the difference between professional clinical tools and owner use of chatbots to avoid examinations.
The RSPCA advised owners facing health concerns to contact a vet immediately rather than rely on AI responses.
