Kenyatta National Hospital (KNH) has denied social media claims of a total collapse in its Afya Apex digital system—launched in March—but admitted initial delays in patient data capture and discharges that stranded some patients. The hospital described the issues as resolved 'teething problems' in the ongoing rollout.
Kenyatta National Hospital issued a statement on Sunday, May 3, 2026, addressing delays in patient discharges and billing caused by teething issues in its new Afya Apex digital system, launched in March under the Taifa Care Initiative to replace outdated paper records.
"While minor teething challenges were experienced, particularly in discharge processes, these have now been resolved. The system has not collapsed; it remains operational and is stabilising as deployment continues," the hospital stated. The rollout began on April 15 and is set to complete within 90 days.
For over 125 years, KNH relied on paper-based records incompatible with modern healthcare. Afya Apex automates and integrates clinical and administrative services to streamline operations.
KNH regretted the inconvenience, assured patient care and safety were unaffected, and urged support for the transition, warning against resistance.