Customer Service
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Tesla extends subscriptions during extended service visits
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Tesla has introduced a new policy that automatically extends active subscriptions and free trials for vehicles in service longer than one business day. This change ensures owners do not lose access to paid features like Full Self-Driving during repairs. The update applies regardless of whether a loaner vehicle is provided.
Sawyer Merritt, a longtime Tesla influencer and recent Model Y owner, took his vehicle to Tesla service for minor washer fluid issues and received a Cybertruck as a loaner. He described the experience as fantastic, far better than traditional auto service. Merritt highlighted the responsive team and app features during the process.