Customer Service
Tesla extends subscriptions during extended service visits
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Tesla has introduced a new policy that automatically extends active subscriptions and free trials for vehicles in service longer than one business day. This change ensures owners do not lose access to paid features like Full Self-Driving during repairs. The update applies regardless of whether a loaner vehicle is provided.
Kenya Power has detailed steps for customers to reverse or reallocate funds after buying electricity tokens by mistake. The guidance follows a social media query from a customer who used rent money for tokens. The utility confirmed official channels exist for such cases.
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Huduma Kenya has announced plans to fast-track the rollout of its Customer Service Excellence Standard across public institutions to enhance efficiency and accountability. Chief Executive Officer Ben Kai Chilumo stated that the standard will transform interactions between citizens and government services.