Tesla has introduced a new policy that automatically extends active subscriptions and free trials for vehicles in service longer than one business day. This change ensures owners do not lose access to paid features like Full Self-Driving during repairs. The update applies regardless of whether a loaner vehicle is provided.
Tesla recently updated its service policy to better support customers facing vehicle downtime. Previously, subscriptions such as Full Self-Driving and Premium Connectivity continued to expire based on the original activation date, even if the car was unusable due to service. For instance, a five-day service visit would result in five days lost from a 30-day subscription without adjustment, though loaner vehicles often include these perks but do not transfer the owner's subscription.
The new policy, rolled out quietly around October 20, 2025, automatically extends any active subscriptions or free trials if a repair requires more than one business day. In appointment reminders via the Tesla app, the company states: “If your repair requires more than one business day, any active subscriptions or free trials will be extended accordingly.” This extension is handled automatically through Tesla's software, requiring no manual requests from owners or service advisors.
Covered services include Full Self-Driving (Supervised) at $99 per month, Premium Connectivity (monthly or annual), Wheel and Tire Protection, and Windshield Protection. Extended Service Plans are not included in this adjustment. The policy enhances customer satisfaction, particularly for limited trials, and aligns with Tesla's 2025 efforts to improve the service experience, such as better communication options with advisors.
This software-driven change highlights Tesla's direct-to-consumer model, allowing seamless updates without traditional dealer involvement. It addresses frustrations from subscription downtime, ensuring owners receive the full value of their payments during service delays.