The State Department for Diaspora Affairs has onboarded core diaspora services onto the eCitizen platform to benefit Kenyans abroad. The system consolidates essential services under a single digital portal. It aims to address challenges such as abuse and provide quick assistance.
The State Department for Diaspora Affairs has onboarded core diaspora services onto the eCitizen platform and integrated them with the Diaspora Integrated Information Management System (DIIMS), according to a notice from the Consulate General of the Republic of Kenya in Dubai on February 24, 2026. This rollout consolidates key services for Kenyans living abroad into a single digital portal.
Available services include registration of Kenyans in the diaspora, registration of diaspora associations, requests for assistance by distressed persons, reporting of missing persons, reporting of deaths, and crisis mapping. The system is designed to tackle issues faced by many Kenyans in the Middle East, such as physical abuse, sexual harassment, and verbal abuse affecting most domestic workers there. It will also handle cases of missing persons and allow reporting of deaths in those countries. If someone feels overwhelmed by work due to demanding hours and poor conditions, the platform enables distress calls that prompt action from the ministry.
The initiative addresses longstanding complaints that the Kenyan embassy in the Middle East has not adequately handled. In addition, the government has launched a 24-hour diaspora response centre for emergencies like medical crises, detention, or lost documents, reachable via phone (+254 207 876 000), WhatsApp (+254 114 757 002), and email.
To combat human trafficking through the Kafal system, the government introduced the Kazi Majuu program to facilitate legal employment for Kenyans in countries including Germany, Saudi Arabia, Qatar, and the UK. This effort recognizes professionals, as most overseas jobs offered are domestic and casual. The government aims to balance this by supporting skilled Kenyans in accessing wider opportunities.
To aid movement, the Youth Enterprise Development Fund and the Uwezo Fund now offer financial assistance of up to KSh 300,000 to cover airfare, visa, and training fees for youth securing jobs abroad. This allows diaspora Kenyans to access government services online through a centralized system.
