On Friday (12), Nubank sent erroneous messages to some clients about a nonexistent liquidation by the Central Bank. The error was caused by a developer who accidentally triggered a warning system.
The notifications were sent via app, SMS and email to a small portion of Ultravioleta clients. They reported an extrajudicial liquidation and procedures for recovering values through the Credit Guarantee Fund.
Cristina Junqueira, Nubank founder, stated on Instagram that the error was operational and called the situation "bizarro". She explained that a collaborator submitted a pull request that accidentally activated the liquidation protocol, and apologized to affected clients.
Nubank said in a note that the episode was a one-off technical error, identified and corrected quickly, with no impact on operations. The Central Bank also issued a note on Friday denying the information. The bank's shares in New York rose 0.8%, while BDRs on B3 fell 1.7%.
