The town of Bad Segeberg is testing the AI chatbot „Segi“, which answers citizens' questions around the clock in 124 languages. The bot relieves the local administration. It could serve as a model for other towns.
Bad Segeberg in Schleswig-Holstein has launched a new AI chatbot named „Segi“ to improve citizen services. The bot is available around the clock and can handle questions on administrative topics in 124 languages. This is intended to reduce the workload on the town administration by automating simple inquiries.
The initiative aims to make access to information more efficient for residents. „Segi“ is based on artificial intelligence and designed to provide quick and accurate responses. Although details on the implementation and exact functions are not specified, the chatbot is discussed as a potential model for other municipalities.
The testing phase in Bad Segeberg is currently underway, and it remains to be seen whether the bot will be established long-term. The town hopes to save time and resources through this technology.