Anett Pettersson, 45, and her group were stranded in Morocco when their Norwegian flight home to Sweden was canceled due to snow chaos at Arlanda. They must wait until Monday for their return and are upset over the airline's poor communication. Norwegian apologizes for the delays caused by the extreme weather.
The weekend's snowstorm caused chaos at Arlanda airport, leading to canceled flights, including the return trip from Marrakech to Sweden that Anett Pettersson, 45, and her group were supposed to take. The flight was scheduled to depart around 5 p.m. on Saturday, but an email from Norwegian announced the cancellation without further explanation. At the Marrakech airport, they were met by staff who could not assist, as she did not work for Norwegian. The group, consisting of six adults, remained at the desolate airport with only a cafe available and wondered what to do. A later email from the airline mentioned difficulties finding hotels, but they were able to return to their accommodation with help for transport and food. By 10 p.m. on Saturday, they received notice of a return flight on Monday afternoon, meaning they miss a workday.
Anett Pettersson is most angry about the lack of care: 'We will never fly with Norwegian again. This is too poorly handled. You can't trust them.' They were advised to save receipts for possible reimbursement, but received no direct help with accommodation or information. Norwegian's press officer Charlotte Holmbergh explains: 'We apologize that the passengers affected by the canceled flight have to wait until tomorrow Monday to get home. The bad weather has resulted in chain delays.' The company sent several emails and texts about working on a solution and offers reimbursement for self-arranged accommodation against receipts.
