Amazon's website and mobile app experienced technical issues on March 5, 2026, preventing users from logging in, viewing prices, and completing purchases. The outage peaked around 3 p.m. ET with over 20,000 reports but was resolved by evening, according to the company. Amazon attributed the problem to a software code deployment and confirmed its cloud services operated normally.
On March 5, 2026, Amazon's e-commerce platform faced widespread disruptions starting around 1:41 p.m. ET, as reported by DownDetector. User complaints surged, peaking at 21,754 reports by 3:32 p.m. ET, with 38% related to checkout problems, 18% to the mobile app, and 13% to product page errors, according to data from the monitoring service.
Customers encountered errors such as pages failing to load, missing prices on items, and inability to log in or finalize purchases. The error message displayed read, "Sorry, something went wrong on our end." Amazon's mobile app similarly showed no prices initially but allowed adding items to carts, only to fail at checkout. Some error pages featured photos of Amazon's office dogs, with the company noting over 10,000 such animals that "help make Amazon a great place to work."
Amazon acknowledged the issues via its support account on X at 3:02 p.m. ET, stating, “We're sorry that some customers may be experiencing issues while shopping. We appreciate your patience as we work to resolve the issue.” In a statement to media outlets, the company added, “We’re sorry that some customers may be experiencing issues while shopping. We appreciate customers’ patience as we work to resolve the issue.” A spokesperson later confirmed to CNET that the outage, caused by a software code deployment, was fully resolved by 5:10 p.m. PT (8:10 p.m. ET), with the website and app running smoothly. Amazon Web Services (AWS), the company's cloud infrastructure, functioned normally throughout, distinguishing this from larger past incidents like the October 2025 outage that affected services including Snapchat, Alexa, Roblox, Reddit, and Venmo.
By 5:56 p.m. ET, reports had dropped significantly to around 800, and staff at multiple outlets verified successful logins, product views, and purchases. No specific connectivity providers were implicated, indicating a site-wide issue.
