Disney's new CEO Josh D'Amaro addressed shareholder concerns about differing Lightning Lane reservation rules at Disneyland and Walt Disney World during the annual shareholder meeting on March 18, 2026. He explained that the systems reflect distinct guest experiences at each resort. D'Amaro noted ongoing evaluation of guest feedback.
Josh D'Amaro became Disney's CEO on March 18, 2026, succeeding Bob Iger, coinciding with the company's annual shareholder meeting. During the question-and-answer session, a shareholder questioned the discrepancy in Lightning Lane policies: Walt Disney World allows reservations starting at 7am—seven days prior for on-property guests or three days for others—while Disneyland requires reservations on the day of the visit, even if purchased in advance. Certain tickets, like Magic Key Annual Passes, mandate day-of purchases at Disneyland Resort in California, unlike at Walt Disney World in Florida, which spans 43 square miles with more planning involved due to multiple parks and vacationers. Disneyland's compact footprint fosters a 'day-of' dynamic between its two adjacent parks and attractions. D'Amaro responded: “Walt Disney World and Disneyland, they're obviously both incredible destinations, but they do operate in really different ways, and our Lightning Lane systems are designed to reflect how guests experience each of those resorts.” He added that many guests visit both, acknowledging the learning curve, and affirmed the goal: “We want to offer a convenient and an optional way to reduce time spent waiting in line and add flexibility to the day.” D'Amaro, with nearly three decades at Disney and prior role as Chairman of Disney Experiences, emphasized continuous assessment of feedback, usage, and operations. The current setup evolved from Genie+ launched post-2020 reopening in late 2021, rebranded as Lightning Lane in July 2024 to better suit each location's demographics—locals at Disneyland versus vacationers at Disney World. No specific changes were announced.