Zoox to test robotaxis in Dallas and Phoenix

Amazon's self-driving subsidiary Zoox has announced plans to begin testing its autonomous vehicles in Dallas and Phoenix. The company will start with retrofitted Toyota Highlander SUVs equipped with human safety drivers to map the cities. This expansion aims to evaluate sensor and battery performance in new environmental conditions.

Zoox, Amazon's autonomous vehicle unit acquired for $1.3 billion in 2020, revealed on Monday its intention to test self-driving technology in Dallas, Texas, and Phoenix, Arizona. The initial phase involves deploying modified Toyota Highlander SUVs with human safety drivers to create detailed maps of these areas. Over time, Zoox plans to introduce its purpose-built robotaxis in these markets.

The selection of Dallas and Phoenix allows Zoox to assess its vehicles in distinct settings. Phoenix presents challenges like extreme heat, dust, and high-speed roads, while Dallas features expansive roadways and diverse weather patterns not fully experienced in Zoox's current operational cities. To support these efforts, Zoox is establishing new depots in both locations and a command hub in Scottsdale, Arizona, for managing fleet operations, providing remote guidance, and assisting riders.

This development extends Zoox's presence to 10 U.S. cities, including Las Vegas, San Francisco, Seattle, Austin, Miami, Los Angeles, Atlanta, and Washington, DC. The company reports that its fleet has accumulated more than one million autonomous miles and transported over 300,000 riders so far.

The announcement occurs amid growing competition in the robotaxi sector. Waymo, owned by Alphabet, is expanding rapidly across the United States, and Tesla launched its Robotaxis last year, though operations remain confined to certain parts of Austin, Texas. Regulatory scrutiny is increasing, with a U.S. self-driving safety forum scheduled for Tuesday, where chief executives from Waymo, Zoox, and Aurora are anticipated to participate.

Concerns about safety persist as the technology deploys on public roads. Recent incidents include an autonomous vehicle striking a child near a school, obstructing emergency responses to a mass shooting, and Tesla vehicles involved in crashes at rates exceeding those of human drivers.

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A Tesla robotaxi drives through the Arizona desert with a human safety driver, illustrating the new ride-hailing permit approval.
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Tesla receives ride-hailing permit for robotaxi service in Arizona

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Tesla has obtained a Transportation Network Company permit from the Arizona Department of Transportation to operate its robotaxi ride-hailing service in the state. The approval, granted on November 17, 2025, allows paid rides with human safety drivers but does not yet permit fully driverless operations. This marks a step toward expanding the service beyond Austin and the San Francisco Bay Area.

Waymo launched driverless taxi operations in Dallas, Houston, San Antonio, and Orlando on February 24, 2026, bringing its total to 10 cities. The service initially opens to select riders in these areas. Meanwhile, competitor Tesla operates driverless robotaxis in zero cities.

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Tesla has received approval from the Arizona Department of Transportation to operate a paid ride-hailing service in the state, expanding its supervised robotaxi program from Texas and California. The permit requires human safety drivers in all vehicles, marking a step toward broader deployment but not yet full autonomy. This development allows testing in metro Phoenix while competitors like Waymo operate more advanced driverless services.

A Jefferies analysis found Tesla's robotaxis in Austin cheaper than Uber but with longer wait times and suboptimal routes. The firm noted most rides still require safety monitors. Meanwhile, Tesla has made no progress toward driverless approvals in California.

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Tesla Robotaxi service testing has been spotted in Dallas, Texas, using Model Y vehicles with rear camera washers. These vehicles, which match those in Austin, bear Texas plates, and one was seen simulating a pickup and dropoff. Tesla previously named Dallas among seven metro areas for robotaxi coverage in the first half of 2026.

Elon Musk has revealed prototypes of Tesla's self-driving robotaxi and robovan, advancing the company's vision for autonomous transportation. The vehicles feature designs without steering wheels or pedals, powered by Tesla's Full Self-Driving software. This unveiling highlights Tesla's push toward a robotaxi network where vehicles can operate independently.

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Tesla has acknowledged in a filing with California's Public Utilities Commission that its robotaxi service requires in-car human drivers and US-based remote operators. The company argues this setup is more reliable than Waymo's fully driverless system, citing a December 2025 San Francisco blackout. Tesla contrasts its approach with Waymo's use of remote workers in the Philippines, which has drawn criticism from lawmakers.

 

 

 

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