On March 16, 2026, a guest identified as Crystal allegedly struck a Guest Relations supervisor named Charles during a dispute over a ticket refund at Disney's Animal Kingdom. The incident led to property damage, a misuse of 911, and her arrest on multiple charges. Charles retreated to security after the assault, which knocked a pin from his uniform.
The altercation occurred around 7:53 p.m. in the Guest Relations lobby near the park entrance. Crystal sought a refund for a ticket or multi-pass purchase. Charles, the supervisor, explained that the refund would return to the original payment method and read the last four digits of the associated credit card for verification. Crystal reportedly did not recognize the card and demanded details about an earlier cast member who assisted her. Charles refused to provide the name, offering his own instead for any complaints. Tensions escalated, and she allegedly punched him in the upper right chest, dislodging a decorative pin from his uniform. A witness described the impact as forceful. Charles then moved toward nearby Disney security. Deputies noted a gouge in the counter, with repair costs estimated at $1,200.60, qualifying as a third-degree felony criminal mischief in Florida. An off-duty Orange County Sheriff's deputy responded first. Crystal then called 911, requesting different officers despite his presence, leading to a misuse charge. She was arrested and booked at the Orange County Booking and Release Center on charges of battery, criminal mischief, and misuse of 911. Charles has stated he is willing to testify, and Disney is expected to issue a lifetime trespass warning.