Xbox Support announced it is actively investigating why some Xbox Series X users cannot launch select backward-compatible Xbox 360 games. Players have reported the problem for months, often seeing an error about Xbox Live connectivity despite working internet. The issue appears to affect newer consoles more than older ones.
Xbox Support posted on X on April 22, 2026, stating: “We're aware that some Xbox Series X players are unable to launch select backwards compatible Xbox 360 games and our team is actively investigating.” The statement followed months of user complaints, with issues dating back to at least last November for some players. Affected users encounter a message reading “Can’t connect to Xbox Live. Select Test Connection to troubleshoot your connection,” even though other games and online services function normally on their consoles. Not all Xbox 360 titles are impacted, and some Series S owners have reported similar problems. Xbox Support responses to users indicate the glitch stems from legacy Xbox 360 services used for entitlement checks and content delivery. Newer Series X consoles must establish these connections during initial setup, explaining why older setups often work fine. A Reddit thread from 11 days prior gathered frustrated players, who shared support confirmations that it is a service-side problem beyond local fixes. Kotaku reached out to Xbox for comment, prompting the official statement hours later, though Xbox declined further details. No timeline for a resolution has been provided.
