Consumer Rights
Adobe settles lawsuit over difficult subscription cancellations
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Adobe has agreed to a $75 million settlement with the US Department of Justice to resolve a 2024 lawsuit alleging that the company made it hard for customers to cancel subscriptions. The deal includes another $75 million in free services for qualifying customers. Adobe denies any wrongdoing but says it has improved its processes.
Major technology companies like Apple, Google, and Samsung have introduced self-repair programs amid growing right-to-repair laws in the US and EU. These initiatives aim to make device repairs more accessible, reducing e-waste and consumer costs. By 2026, more states and countries will enforce such policies, encouraging sustainable practices.
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In California, evolving vehicle technology is changing what qualifies a car as a 'lemon' under the Song-Beverly Consumer Warrant Act, shifting focus from mechanical failures to software issues. Recent legislative updates, effective July 1, 2025, introduce new procedural requirements for warranty claims involving infotainment and driver-assistance systems. Consumers facing intermittent digital defects now navigate a 'dual-track' system to pursue buybacks or replacements.
The right-to-repair movement experienced a significant year in 2025, receiving unexpected support from big tech companies, tariffs, and economic challenges. Advocates are pushing for consumers to fix their own electronics and equipment without needing manufacturer permission. While the initiative enjoys widespread backing, device makers continue to resist losing control over repairs.
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The Federal Trade Commission has expanded its lawsuit against Uber by adding 21 states and the District of Columbia, accusing the company of deceptive practices related to its Uber One subscription service. The allegations include charging customers without consent and making cancellations overly complicated. Uber strongly denies the claims, asserting that its processes are straightforward and compliant with the law.
On November 5, 2025, Shein opened its first physical store at BHV Marais in Paris, despite scandals over selling pedopornographic dolls and category A weapons on its platform. The government promptly announced a suspension procedure for the online site, seizing justice for a potential block. Shein responded by temporarily suspending its marketplace in France.
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The UK House of Commons held a debate on November 3, 2025, discussing improved consumer protections and preservation for video games, using Sony's Concord as a key example of sudden shutdowns. Lawmakers highlighted the need for clearer information on game longevity at purchase, referencing the Digital Markets, Competition and Consumers Act 2024. The debate, led by MP Ben Goldsborough, addressed concerns from the Stop Killing Games movement amid no plans for new laws.
Stop Killing Games campaign to establish NGOs in EU and US
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