At Disney's annual shareholder meeting on March 18, 2026, new CEO Josh D’Amaro addressed questions about the Disability Access Service (DAS) program. He defended the 2024 eligibility restrictions while expressing commitment to accessibility. Shareholders voted against a proposal for an independent review.
Disney's annual shareholder meeting on March 18, 2026, featured direct questions to new CEO Josh D’Amaro about the Disability Access Service (DAS) program, which aids guests with disabilities by allowing return times for attractions instead of standby queues. Introduced amid controversy over 2024 changes that narrowed eligibility to those with a “developmental disability like autism or similar” unable to wait in conventional queues for extended periods, the updates followed concerns over misuse after the shift from free FastPasses to paid Lightning Lane access. These changes excluded many with physical disabilities who previously qualified, sparking backlash including reports of cast members suggesting alternatives like practicing waits at home or renting mobility aids. D’Amaro responded to a query on restructuring DAS: “accessibility is deeply personal and for many families, our services for guests with disabilities, they make it possible to enjoy our parks together.” He defended the policy, noting it “reflects really extensive work that we’ve done with accessibility experts and medical professionals” and emphasizes “individual conversations with families.” He added openness to future review: “we’ll continue to listen, we’ll learn and apply expert guidance as we evaluate these accommodations over time.” Shareholder Erik Paul’s Proposal 7, “Review and Report on Disability Inclusion and Accessibility,” sought a third-party assessment from legal, financial, reputational, and risk perspectives but failed, with roughly five percent voting in favor. Disney had considered excluding it but allowed the vote. A 2025 class-action lawsuit by a Disneyland guest over DAS changes continues. The current program requires a video call with a medical professional and annual reapplication for eligible guests.
