CS Ruku orders state agencies to make all citizen services available at Huduma Centres

23 Mwezi wa sita, 2026

Imeripotiwa na AI

Public Service Cabinet Secretary Geoffrey Ruku has directed all government ministries, departments and agencies to ensure citizen-facing services are available at the country's 59 Huduma Centres.

The order was issued on Tuesday, June 23, 2026, during an event at the Kenyatta International Convention Centre to mark Africa Public Service Day. Ruku said the directive came from President William Ruto to improve service delivery.

“We have directed all ministries, departments and agencies which have citizen-facing services, all those services must be made available in Huduma Centres,” he stated.

Huduma Kenya currently offers 165 services from 51 ministries, departments and agencies as well as 35 county governments. Only 11 national government agencies have so far deployed services in all centres nationwide.

Agencies will work with the Huduma Kenya Secretariat on deployment. Those with enough staff will station officers at the centres, while others will have Huduma personnel trained to provide the services instead. The ministry said the changes will reduce operational costs and improve efficiency.

Makala yanayohusiana

Wizara ya Utumishi wa Umma inafichua mpango wa kubadilisha Huduma Kenya kuwa mamlaka huru

Wizara ya Utumishi wa Umma imefichua rasimu ya sera ya Duka Moja (OSS) ili kubadilisha Huduma Kenya kutoka programu ya serikali kuwa shirika huru la kisheria. Mpango huu unalenga kuimarisha utoaji huduma kwa kuanzisha viwango vya kawaida na digitization kamili. Wizara imeitwa umma kutoa maoni hadi Mei 13.

Huduma Kenya itazindua kiwango kipya cha huduma bora kwa wateja

28 Mwezi wa tatu, 2026 Imeripotiwa na AI

Huduma Kenya imetangaza mipango ya kuongeza kasi ya utoaji wa Kiwango cha Ubora wa Huduma kwa Wateja katika taasisi za umma ili kuboresha ufanisi na uwajibikaji. Msimamizi Mkuu Ben Kai Chilumo amesema kiwango hiki kitabadilisha mwingiliano kati ya wananchi na huduma za serikali.

Afrika

KRA extends service hours ahead of tax deadline

Afrika

Ruto Atangaza Uzinduzi wa Kituo cha Usambazaji wa Ambulansi Kitaifa ifikapo Julai

Siasa

Rais Ruto anaamuru kuajiri wasanii na waundaji wa maudhui katika utumishi wa umma

Kenyans can now download and print birth certificates online

Interior Cabinet Secretary Kipchumba Murkomen announced on June 22 that Kenyans can download and print birth certificates online following a meeting at Nyayo House in Nairobi.

Gavana Sakaja anabadilisha maafisa wakuu wa kaunti wiki chache baada ya makubaliano na Ruto

24 Mwezi wa nne, 2026 Imeripotiwa na AI

Gavana wa Nairobi Johnson Sakaja ametenganisha maafisa wakuu watano wa kaunti na athari mara moja ili kuboresha utoaji huduma. Mabadiliko haya yanakuja wiki chache tu baada ya makubaliano yake na Rais William Ruto. Sakaja amesaini mabadiliko hayo chini ya Sheria ya Serikali za Kaunti.

Siasa